Allergy Policy

Don Tulio takes food allergies and dietary requirements seriously. This policy explains the precautions we take and the limitations customers should understand when ordering our coffee, beverages, food and combination products.

1. Allergen Information

Some products sold or prepared by Don Tulio may contain, or come into contact with, common allergens including:

  • Milk and dairy products.
  • Eggs.
  • Wheat and gluten-containing cereals.
  • Peanuts.
  • Tree nuts.
  • Soy.
  • Sesame.
  • Sulphites.
  • Other allergens contained in flavours, syrups, sauces, toppings, baked goods or alternative-milk products.

Ingredients and suppliers may change. Customers should review the product description, ingredient label and allergen information each time they purchase a product.

2. Customer Responsibility

Customers with an allergy, intolerance or dietary restriction must inform us before completing an order or before preparation begins.

Please provide clear information about:

  • The specific allergen.
  • The seriousness of the allergy.
  • Whether cross-contact presents a risk.
  • Any ingredients that must be avoided.

General requests such as “dairy-free” or “nut-free” may not provide enough information for us to assess the request safely.

3. Cross-Contact Warning

Our drinks and food may be prepared in environments where milk, nuts, gluten, eggs, soy and other allergens are handled.

Shared equipment may include:

  • Coffee machines and steam wands.
  • Blenders and shakers.
  • Grinders.
  • Work surfaces.
  • Utensils.
  • Storage areas.
  • Refrigerators and display units.

Although reasonable precautions may be taken, we cannot guarantee that any unpackaged or freshly prepared product is completely free from allergens or traces of allergens.

A request to remove an ingredient does not necessarily make a product allergen-free.

4. Milk and Alternative-Milk Drinks

Milk alternatives may contain allergens such as soy, nuts, gluten or other ingredients depending on the brand and formulation.

Shared steam wands, jugs and preparation areas may create a risk of cross-contact between dairy milk and alternative-milk products.

Customers with a serious milk, soy, nut or gluten allergy should ask for the current product information before ordering.

5. Baked Goods, Donuts and Combos

Donuts, baked products and food combos may contain or have come into contact with wheat, gluten, milk, eggs, soy, peanuts, tree nuts, sesame or other allergens.

Products supplied by external bakeries or food partners are subject to the ingredients and allergen controls of those suppliers.

Because recipes and suppliers can change, customers should request the latest allergen information for each order.

6. Packaged Coffee

Plain roasted coffee beans generally consist of coffee; however, flavoured coffee, infused coffee, special processing ingredients, packaging facilities or related products may present additional allergen considerations.

Always read the product label and contact us if you have concerns about a specific coffee product.

“Tasting notes” such as chocolate, nuts, berries or caramel usually describe naturally perceived flavour characteristics and do not necessarily mean that those ingredients have been added. Where an ingredient has actually been added, it should be identified separately in the product information.

7. Severe Allergies

Customers with a severe or potentially life-threatening allergy should carefully consider the cross-contact risks described above.

Where we cannot confidently meet an allergy request, we may decline to prepare or supply the product. This decision is made for customer safety.

Customers should not consume a product if:

  • They are uncertain about its ingredients.
  • The product appears different from what was ordered.
  • The packaging is damaged or incorrectly labelled.
  • They believe it may contain an allergen that could cause a reaction.

8. Online and Third-Party Orders

When ordering through our website or a third-party delivery platform, enter allergy information clearly in the designated allergy or order-notes section.

Order notes are not a guarantee that an allergy request can be fulfilled. Where the allergy is serious, customers should contact Don Tulio directly before placing the order.

Don Tulio is not responsible for changes, omissions or errors made by a third-party platform that are outside our reasonable control, but we will investigate reported concerns and take appropriate action.

9. Ingredient and Supplier Changes

Recipes, ingredients, product formulations, brands and suppliers may change without prior notice.

Previously purchased products may not have the same ingredients as current products. Customers should check allergen information each time they order.

10. Allergic Reactions

If you believe you are experiencing an allergic reaction, stop consuming the product and seek appropriate medical assistance immediately.

Please preserve the product, packaging, receipt and order details and contact us so that we can investigate the incident.

11. Contact

For ingredient or allergen questions, contact us before ordering:

Email: info@fincadontulio.com
Website: fincadontulio.com