Allergy Policy
Coffee First, Safety Always
At Don Tulio, our focus is specialty coffee — from our farm in Colombia to roasting in Dubai and preparation in your cup.
While plain roasted coffee is generally made from coffee only, our beverage menu includes milk, alternative milks, matcha, cocoa, chai, syrups and other ingredients that may contain allergens.
We also offer selected Don Tulio coffee combos with Here-O donuts, pastries and other bakery products, which may contain additional allergens.
If you have a food allergy or intolerance, please review the information below and contact our team before ordering if you have any concerns.
1. Coffee & Espresso
Our plain espresso and black coffee beverages are prepared using Don Tulio roasted coffee.
However, coffee is prepared in an environment where milk, alternative milks and other beverage ingredients are handled.
Shared equipment and preparation areas may include:
- Coffee machines
- Steam wands
- Milk jugs
- Grinders
- Utensils
- Work surfaces
Because of this, we cannot guarantee that freshly prepared beverages are completely free from traces of allergens.
2. Milk-Based Coffee
Drinks such as lattes, cappuccinos, flat whites, cortados, macchiatos and Spanish lattes contain or may contain milk and dairy ingredients.
Other specialty drinks may also contain:
- Condensed milk
- Cream
- Sauces
- Syrups
- Flavourings
- Toppings
If you have a milk or dairy allergy, please contact our team before ordering.
3. Alternative Milks
Alternative milk options may contain allergens depending on the product and brand used, including:
- Soy
- Tree nuts
- Gluten-containing cereals
- Other ingredients or additives
Alternative milks may also be prepared using equipment shared with dairy milk.
Choosing an alternative milk does not guarantee that your beverage will be completely dairy-free or allergen-free due to possible cross-contact.
4. Matcha, Cocoa, Chai & Specialty Beverages
Our non-coffee and specialty beverages may contain ingredients such as:
- Milk or dairy
- Soy
- Nuts
- Gluten-containing ingredients
- Syrups
- Sauces
- Flavourings
- Toppings
Ingredients vary between beverages, so please contact us if you need allergen information for a specific drink.
5. Flavoured Coffee & Syrups
Vanilla, caramel, hazelnut and other flavoured beverages may contain additional ingredients and allergens depending on the syrup, sauce or flavouring used.
If you have a specific allergy, please ask our team for the latest ingredient information before ordering.
6. Packaged Coffee
Our plain roasted coffee is made from coffee beans without the addition of the flavours described in its tasting notes, unless specifically stated otherwise on the product.
Understanding Coffee Tasting Notes
You may see descriptions such as:
Chocolate • Caramel • Cherry • Strawberry • Mango • Nuts • Tropical Fruits
These are tasting notes describing naturally perceived aromas and flavours in the coffee.
They do not necessarily mean that chocolate, fruit, nuts or other ingredients have been added.
If a product contains added ingredients or flavourings, these will be identified separately in the relevant product information.
7. Donuts, Pastries & Coffee Combos
Don Tulio also offers selected coffee combos that may include Here-O donuts, croissants, pastries, muffins, cheesecakes or other bakery products.
These products may contain or come into contact with allergens including:
- Wheat & gluten
- Milk & dairy
- Eggs
- Peanuts
- Tree nuts
- Soy
- Sesame
- Other allergens depending on the selected product
Because bakery products are prepared in an environment where multiple allergens are handled, cross-contact may occur.
If your combo includes a bakery product, please consider the allergen information for both the beverage and the food item.
8. Cross-Contact
We take reasonable precautions when preparing our products. However, our beverages are prepared in an environment where multiple ingredients and allergens are handled.
Shared equipment may be used during preparation.
For this reason, we cannot guarantee a completely allergen-free preparation environment.
Removing an ingredient from a beverage does not necessarily make the finished product allergen-free.
9. Tell Us About Your Allergy
If you have a food allergy or intolerance, please inform us before your order is prepared.
Please tell us:
- The specific allergen you need to avoid
- Whether your allergy is severe
- Whether cross-contact is a concern
- Which beverage or product you are considering
For severe allergies, we strongly recommend contacting our team before placing your order.
If we cannot confidently accommodate an allergy request, we may advise against ordering the product.
10. Online Orders
When ordering through our website, please include relevant allergy information in the Order Notes where available.
Please note that adding an allergy request to an order does not guarantee that we can safely accommodate it.
For serious allergies, contact our team before completing your order.
11. Ingredients May Change
Ingredients, recipes, brands, suppliers and product formulations may occasionally change.
If you have an allergy or intolerance, we recommend checking the latest product information each time you order, even if you have purchased the product before.
12. If You Experience an Allergic Reaction
If you believe you are experiencing an allergic reaction, stop consuming the product and seek appropriate medical assistance immediately.
Where possible, retain:
- The product
- Original packaging
- Order confirmation
- Receipt or order number
Once your immediate safety has been addressed, please contact our team so we can review the incident.
Have an Allergy Question?
If you're unsure about the ingredients in a Don Tulio coffee, beverage or combo, please speak with our team before ordering.
Email: info@fincadontulio.com
Phone: +971 56 682 1611