Privacy Policy

Don Tulio (“Don Tulio,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit fincadontulio.com, create an account, place an order, subscribe to our communications, contact us, or otherwise use our products and services.

Our online store is hosted by Shopify, which provides the e-commerce platform through which we offer our products and services.

1. Information We Collect

Depending on how you interact with us, we may collect:

  • Your name, email address, telephone number, billing address and delivery address.
  • Account information, login details and communication preferences.
  • Order information, including products purchased, transaction history, returns and refunds.
  • Payment and transaction information. Payments are processed through authorised payment providers, and we generally do not store complete payment-card details.
  • Messages, enquiries, reviews and other information you provide to us.
  • Technical information such as your IP address, browser, device type, operating system and website activity.
  • Marketing preferences and information collected through cookies or similar technologies.

2. How We Use Your Information

We may use your personal information to:

  • Process payments and fulfil, deliver and manage your orders.
  • Create and manage your customer account.
  • Communicate with you about orders, deliveries, returns and customer-service enquiries.
  • Detect and prevent fraud, misuse and security incidents.
  • Improve our website, products, services and customer experience.
  • Send promotional emails or other marketing communications where you have consented or where otherwise permitted by law.
  • Comply with legal, accounting, regulatory and tax obligations.
  • Establish, exercise or defend legal claims.

3. Legal Basis for Processing

Where required by applicable law, we process personal information on one or more of the following grounds:

  • Your consent.
  • Performance of a contract with you.
  • Compliance with a legal obligation.
  • Our legitimate business interests, provided that your rights and interests are appropriately protected.
  • Protection of the rights, safety and security of our customers, business or other persons.

You may withdraw your consent at any time where our processing is based on consent.

4. Cookies and Similar Technologies

We and our service providers may use cookies, pixels and similar technologies to:

  • Keep the website functioning properly.
  • Remember your shopping bag and preferences.
  • Understand how visitors use our website.
  • Improve website performance.
  • Measure marketing effectiveness and display relevant advertising where permitted.

You can manage cookies through your browser settings or any cookie-consent controls displayed on our website. Disabling certain cookies may affect website functionality.

5. How We Share Information

We may share personal information only where reasonably necessary with:

  • Shopify and its related service providers.
  • Payment processors and financial institutions.
  • Delivery, courier and fulfilment partners.
  • Website hosting, analytics, IT-security and customer-support providers.
  • Marketing or advertising providers, subject to applicable consent requirements.
  • Professional advisers such as accountants, auditors, insurers and legal advisers.
  • Government authorities, regulators or law-enforcement agencies where required by law.
  • A purchaser or successor in connection with a merger, restructuring or sale of our business.

Our service providers may use personal information only for the services they provide to us and in accordance with applicable law and contractual requirements.

6. International Data Transfers

Some of our service providers, including Shopify and its partners, may process or store information outside the United Arab Emirates.

Where personal information is transferred internationally, we take reasonable steps to ensure that the information receives an appropriate level of protection and that any transfer is made in accordance with applicable data-protection laws.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Complete transactions and provide our services.
  • Maintain business, tax and accounting records.
  • Resolve complaints and disputes.
  • Prevent fraud and protect our legal rights.
  • Meet regulatory or legal requirements.

When information is no longer required, we will delete, anonymise or securely dispose of it, subject to applicable law.

8. Your Rights

Subject to applicable law, you may have the right to:

  • Request access to your personal information.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information.
  • Request restriction or suspension of certain processing.
  • Object to certain uses of your information.
  • Request a portable copy of your information.
  • Withdraw consent where processing is based on consent.
  • Opt out of promotional communications.

We may need to verify your identity before completing a request. Certain requests may be limited where we are required to retain information by law or have another lawful reason to continue processing it.

9. Marketing Communications

You may unsubscribe from promotional emails at any time by selecting the unsubscribe link contained in the email or contacting us.

Even after unsubscribing from marketing, you may continue to receive essential communications relating to your orders, account, payments or customer-service requests.

10. Information About Children

Our website and online ordering services are not intended for children who are unable to enter into a valid transaction under applicable law.

We do not knowingly collect personal information from children without appropriate parental or guardian authorisation. Please contact us if you believe that a child has provided personal information to us improperly.

11. Data Security

We use reasonable administrative, organisational and technical safeguards designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure. Customers are responsible for keeping their account passwords and login credentials confidential.

12. Third-Party Websites

Our website may include links to websites operated by third parties. We are not responsible for the privacy practices, security or content of third-party websites. Please review their privacy policies before providing them with personal information.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in our operations, technology or legal obligations. The revised version will be published on this page with an updated revision date.

14. Contact Us

For privacy questions or to exercise your rights, contact:

Don Tulio
Al Asayel Street, Dubai, United Arab Emirates
Email: info@fincadontulio.com
Website: fincadontulio.com