Shipping Policy

This Shipping Policy applies to orders placed through fincadontulio.com.

1. Shipping Within the UAE

We deliver eligible Don Tulio products across the United Arab Emirates, subject to product type, location and courier availability.

• Coverage: Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah & Fujairah
• Processing: Typically 1–2 business days for eligible packaged products
• Delivery Time: Shown at checkout based on your location and order
• Shipping Fee: Calculated at checkout
• Tracking: Provided after dispatch where available

Please Note: Freshly prepared drinks, food and other perishable products may only be available within selected local delivery areas. Packaged coffee, merchandise and eligible equipment may have wider UAE delivery coverage.

2. Shipping to GCC Countries

Eligible Don Tulio products can be shipped to selected GCC destinations, where available at checkout.

Coverage: Selected GCC countries
Processing: Typically 3 business days (excluding export document preparation)
Export Documents: If your shipment requires export documents (such as a certificate of origin or health certificate), please allow an additional 3–4 business days for preparation.
Estimated Delivery: Varies depending on the destination, shipping provider and mode of transportation
Shipping Fee: Calculated after order confirmation, based on destination, shipment details and delivery provider. We will share the final shipping cost with you for approval before dispatch.
Tracking: Shared once your order is dispatched
Customs & Duties: Import duties, taxes or clearance fees may apply depending on the destination and are the responsibility of the recipient.

Please note: Product availability may vary depending on the destination and local import requirements. If we are unable to fulfill a shipment due to delivery or import restrictions, our team will contact you to arrange a refund or an alternative solution.

3. Order Processing

Orders are prepared and dispatched according to product type and availability.

Fresh products are prepared after confirmation, while packaged coffee is prepared with freshness in mind. Equipment and special-order products may require additional processing time.

Orders placed during weekends, public holidays, promotional periods or periods of high demand may require additional processing time.

4. Shipping & Delivery Charges

UAE Delivery

For orders delivered within the UAE, the applicable delivery charge will be displayed at checkout before payment.

Delivery charges may vary depending on:

• Delivery location
• Order size and weight
• Product type
• Delivery service
• Promotional eligibility

GCC Shipping

For orders shipped to GCC countries, shipping charges are not displayed or charged at checkout.

Once your order is confirmed, our team will coordinate with our delivery provider to calculate the applicable shipping cost based on:

• Destination country and location
• Package size and weight
• Product type and quantity
• Mode of transportation
• Courier and service availability
• Customs and delivery requirements

We will share the final shipping cost with you for confirmation before dispatch, along with a secure payment link. If you choose not to proceed, you may cancel your order for a full refund.

Customs duties, import taxes or clearance charges may apply depending on the destination country. These are not included in the shipping quote and are the responsibility of the recipient.

5. Order Tracking

Once your order has been dispatched, tracking information will be provided where available.

For certain local or on-demand deliveries, live tracking may not be available.

6. Delivery Information

Please make sure your delivery information is complete and accurate before placing your order.

This should include:

• Full name
• Mobile number
• Building or villa number
• Street
• Area
• Emirate / City
• Any relevant delivery or access instructions

If you notice an error after placing your order, please contact us as soon as possible.

Address changes cannot always be made once an order has entered preparation or has been dispatched.

7. Receiving Your Order

Please ensure someone is available to receive fresh or perishable orders.

Fresh products should be received and stored or consumed promptly to maintain their intended quality.

Failed deliveries caused by an unavailable recipient, incorrect contact details, inaccessible locations or incorrect addresses may result in additional redelivery charges.

8. Missing, Incorrect or Damaged Orders

If your order arrives damaged, incomplete or incorrect, please contact our team as soon as possible.

Please keep:

• The affected product
• Original packaging
• Your order information
• Photos of the issue where applicable

This will help our team review and resolve your request efficiently.

9. Delivery Delays

We aim to deliver orders within the estimated timeframe shown; however, delivery times are estimates and may occasionally change.

Delays may occur because of:

• Traffic conditions
• Weather
• Public holidays
• Courier disruptions
• Building or community access restrictions
• High order volumes
• Customs clearance for GCC shipments
• Circumstances outside our reasonable control
  

10. Returns & Refunds

Returns, refunds and cancellations are subject to product type and order status.

For complete information regarding eligibility, cancellations, damaged products and refunds, please refer to our:

→ View Return & Refund Policy

11. Need Help?

Have a question about shipping, delivery or an existing order? Our team is here to help.

Email: info@fincadontulio.com
Phone: +971 56 682 1611

Contact Us